Welcome to Kings Castle Hotels. By accessing or using our website (https://kingcastlehotel.com), you agree to comply with the following Terms and Conditions. Please read them carefully before making a reservation or using our hospitality services.
Kings Castle Hotels operates premium accommodation and hospitality services located in Nuwara Eliya, Sri Lanka. All content, images, and materials on this website are owned or licensed by Kings Castle Hotels and are protected under intellectual property laws.
You agree to use this website solely for lawful purposes, such as browsing rooms, checking availability, and making legitimate reservations. You may not:
All reservations made through our website or partner booking platforms are subject to availability and confirmation. You are responsible for providing accurate guest details during booking.
All rates displayed are in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless stated otherwise. Full or partial payment may be required at the time of booking to secure your reservation.
Kings Castle Hotels reserves the right to revise prices, promotional offers, or room availability at any time without prior notice.
Check-in time is from 2:00 PM and check-out is until 11:00 AM unless otherwise arranged in advance. Early check-in or late check-out requests are subject to availability and additional charges.
Cancellations made within the timeframe stated on your booking confirmation are eligible for a refund based on our cancellation policy. No-shows or late cancellations may be charged the full room rate. Please refer to our Cancellation & Refund Policy for details.
Guests are expected to respect hotel property, staff, and other guests. Any damage caused intentionally or through negligence will result in additional charges. The management reserves the right to deny service or remove guests violating hotel policies.
Kings Castle Hotels is not liable for loss or damage to personal belongings, accidents, or injuries that occur on the premises. We strongly recommend safeguarding your valuables and following all safety guidelines during your stay.
The hotel shall not be held responsible for delays, cancellations, or service interruptions due to circumstances beyond our control, including natural disasters, political unrest, or transportation disruptions.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes will be subject to the exclusive jurisdiction of the courts in Sri Lanka.
Kings Castle Hotels reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our website implies acceptance of the latest terms.
For questions, special requests, or clarifications regarding our Terms & Conditions, please contact:
Thank you for choosing Kings Castle Hotels. By staying with us, you agree to these terms and enjoy a premium, transparent, and memorable hospitality experience.
