At Kings Castle Hotels, we value your trust and are committed to providing a smooth and transparent booking experience. This policy outlines the terms for cancellations, refunds, and booking amendments for guests staying with us.
Guests may cancel their reservations under the following conditions:
Please note that cancellation timelines may vary for promotional or third-party bookings. Always review the cancellation terms displayed during booking.
Guests may request date changes or booking modifications up to 5 days before arrival, subject to room availability and applicable rate differences. Modification requests made after this period will be treated as cancellations.
Guests who check out earlier than the confirmed departure date are not entitled to refunds for unused nights, unless otherwise approved by hotel management under special circumstances.
Once a cancellation or refund is approved, refunds will be processed within 7–10 business days using the same payment method used for the booking.
For bank transfers or manual payments, please provide your bank account details for the refund to be issued securely.
Some discounted or promotional bookings are offered as non-refundable. Once confirmed, these bookings cannot be modified, canceled, or refunded under any circumstances.
In cases of natural disasters, government restrictions, or other unforeseen circumstances beyond the hotel’s control, the management reserves the right to modify or waive cancellation charges based on the situation.
For all cancellation or refund inquiries, please contact our reservations team:
Thank you for choosing Kings Castle Hotels. We appreciate your understanding and cooperation in ensuring a fair and pleasant booking experience for all our guests.
