Privacy Policy

At Kings Castle Hotels, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a booking, or stay at our hotel.

1. Information We Collect

We collect personal and non-personal information to provide you with excellent service and a seamless booking experience. This may include:

• Your name, email address, phone number, and billing or booking details.
• Payment details (processed securely via our payment partners).
• Guest preferences, special requests, and stay-related details.
• Technical data such as IP address, browser type, device information, and usage data.

2. How We Use Your Information

Your personal data helps us provide a smooth and personalized hospitality experience. We use it to:

• Process and confirm your hotel bookings and payments.
• Communicate important booking information and special offers.
• Provide customer support and respond to inquiries or feedback.
• Improve our website, services, and overall guest experience.

3. Protecting Your Data

We implement strict security measures to safeguard your personal information from unauthorized access, alteration, or misuse. All online transactions are encrypted and processed through secure, PCI-compliant payment gateways.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, remember your preferences, and analyze website performance. You may choose to disable cookies in your browser, though some site features may not function properly as a result.

5. Sharing of Information

We respect your privacy and do not sell or rent your data. We may share your information only with:

• Trusted service providers (e.g., payment processors, IT support, or delivery partners) for operational purposes.
• Legal authorities, when required to comply with laws or protect hotel rights and safety.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. If you wish to review or update your information, please contact our data protection officer using the details below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be available on our website with the updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Kings Castle Hotels
• Address: No:30, Gemunu Pura, Magasthota, Nuwara Eliya, Sri Lanka
• Email: reservation@kingcastle.com
• Phone: +94 777 611 290

Thank you for choosing Kings Castle Hotels. We are dedicated to maintaining your privacy and ensuring your data is handled responsibly and securely throughout your stay with us.